Shipping policy

ANASTASIO AUSTIN LEE

Thank you for shopping with ANASTASIO AUSTIN LEE. We specialize in versatile luggage, travel suitcases, casual handbags and daily bag accessories suitable for travel, commuting and daily storage use. We dedicate ourselves to standardized order processing, rigorous pre-shipment quality checks and protective packaging, ensuring every luggage product is delivered accurately, safely and efficiently to our global customers.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated automatically based on your package weight, size and shipping destination, with all specific charges clearly displayed on the checkout page prior to payment.

Estimated delivery times:

Standard Shipping: 15 business days

All stated delivery times are estimated values and do not serve as guaranteed arrival dates. Actual delivery progress may be affected by unforeseen factors including carrier logistics delays, customs clearance auditing procedures, severe weather, regional logistical shortages and public holidays.

3. Shipment Confirmation and Order Tracking

Once your luggage order completes all packaging and inspection procedures and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email equipped with exclusive parcel tracking data and carrier information.

Tracking information will not be updated instantly after shipment. The logistics system generally takes 24-48 hours to complete data synchronization, after which you can query real-time transit status of your package.

4. Incorrect Address Disclaimer

Customers are required to double-check and confirm the accuracy and completeness of their shipping address, postal code and recipient contact details during checkout to avoid delivery errors and parcel returns.

ANASTASIO AUSTIN LEE assumes no liability for misdelivered, undeliverable or returned parcels caused by incorrect or incomplete address information provided by customers. Any package returned due to address mistakes will require additional customer-borne reshipping fees for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:

If your luggage parcel is confirmed missing or untraceable during cross-border transit, please submit a consultation request with your valid order number to our customer service team within 7 days of the expected delivery date for official investigation.

Damaged Items:

If your luggage products arrive with structural damage, broken accessories, surface abrasions or damaged packaging upon receipt, please contact our support team within 48 hours after delivery. You need to provide clear original photos of both damaged goods and complete outer packaging for verification. Our team will review your case thoroughly and deliver optimal solutions as soon as possible.

6. Luggage Care and Usage Notice

Each luggage and bag product is attached with professional care instructions covering daily use, cleaning and storage methods. Correct maintenance can effectively protect product texture and extend the service life of your luggage items.

ANASTASIO AUSTIN LEE is not responsible for product deformation, wear, accessory failure or structural damage caused by improper cleaning, overloading, rough handling, unauthorized modification or personal misuse of luggage products.

7. International Shipping and Customs Notice

All international shipments may be subject to import duties, clearance taxes and other administrative fees formulated by local customs authorities of the destination country. All these extra charges are the sole responsibility of the customer and are not included in product prices or standard shipping expenses.